Complaint Procedures
We are committed to supporting a positive, enriching experience for everyone who studies or works at CMC. If you ever wish to express a complaint, you are encouraged to do so. In hearing from you, we are then able to respond, and if necessary, improve the experience for you and others. Please feel free to contact the following CMC employees who can best handle a specific type of concern:
Student-Related Concerns:
Vice President of Student Affairs Sharon Basso
sharon.basso@cmc.edu
(909) 621-8114
Academic Concerns:
Vice President of Academic Affairs
deanofthefaculty@cmc.edu
(909) 621-8117
Civil Rights/Sexual Assault:
Vice President for Human Relations and Chief Diversity Officer Nyree Gray
nyree.gray@cmc.edu
(909) 607-0347
Staff Concerns:
Assistant Vice President for Human Resources Dana Nagengast
Dana.Nagengast@claremontmckenna.edu
(909) 607-1236
All Other Issues (including the above issues):
General Counsel Marcie Gardner
marcie.gardner@cmc.edu
(909) 607-0348
These senior members of the CMC staff will explain the process for addressing your complaint and answer any questions you may have to assure you a fair process. If your complaint involves non-compliance with the Standards of Accreditation and Commission policies, you may also contact The Western Association of Schools and Colleges (WASC). Details about WASC’s complaint process can be found on their website.
Finally, you may also submit a complaint to the State of California. To do so, an individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The Bureau may be contacted at:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Tel: (916) 431-6924
Fax: (916) 263-1897
Nothing in this disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaint.
Higher Education Opportunity Act (HEOA) Disclosures Organized by Policy Type
HEOA Organized by Policy Type
For each of these items, please contact the corresponding office listed for more information.
General Institutional Information
Privacy of Student Records - Family Educational Rights and Privacy Act (FERPA)
Consumer Information on College Navigator Website
Facilities and Services Available to Students with Disabilities
Student Body Diversity
Cost of Attendance
Net Price Calculator (NPC)
Refund Policy, Requirements for Withdrawal, and Return of Title IV, HEA Financial Aid
Textbook Information
Academic Program (Educational Programs, Instructional Facilities, and Faculty)
Transfer of Credit Policies and Articulation Agreements for Off-Campus Programs
Institutional Program Accreditation, Approval, or Licensure
Copyright Infringement Policies and Sanctions (Including Computer Use and File Sharing)
Teacher Preparation Program Report - Not Applicable
Health and Safety
Drug and Alcohol Abuse Prevention Program
Drug-Free Schools and Communities Act Biennial Review [PDF]
Vaccination Policies
Emergency Management Site (Including Emergency Response & Evacuation Procedures, Timely Warnings, Fire Safety Report, Campus Safety Report, and the Emergency Management Report)
Security Report - Missing Person Notification Policy
Information for Crime Victims About Disciplinary Hearings
Annual Security and Fire Safety Report [PDF]
Annual Hate Violence Report [PDF]
Student Outcomes
Retention Rate
Completion/Graduation and Transfer-out Rates
Completion/Graduation and Transfer-out Rates for Students Receiving Athletically Related Student Aid (Including Disaggregated Completion/Graduation Rates) - Not Applicable
Student Achievement Data
Placement in Employment
Job Placement Rates
Types of Graduate and Professional Education in Which Institution’s Graduates Enrolled
Academic Catalog - general education learning outcomes
Learning Outcomes for CMC Majors - listed under Programs of Study (select the link to the catalog for a CMC Major)
Intercollegiate Athletic Program
Intercollegiate Athletic Program Participation Rates and Financial Support Data - Enter “Claremont McKenna College”
Division III Student-Body Federal Graduation Rates from NCAA - Search for “Claremont McKenna-Harvey Mudd-Scripps Colleges”
Voter Registration
Voter Registration Forms
Availability of Institutional and Financial Aid Information
Institutional and Financial Assistance Information for Students
Student Financial Assistance
Notice of Federal Student Financial Aid Penalties for Drug Law Violations
Disclosure Requirements Relating to Education Loans
State Grant Assistance
Student Loan Information Published by the U.S. Department of Education
National Student Loan Data System (NSLDS)
Entrance Counseling for Federal Direct Loans
Exit Counseling for Federal Direct Loans
Exit Counseling for Federal Perkins Loans
Private Education Loans
Code of Conduct for Education Loans
Rights and Responsibilities of Financial Aid Recipients
Direct Loan Model Disclosure Form (see “Additional Information” section)
Return of Title IV Requirements (see “Financial Aid Refund Policies” under “Types of Financial Aid” section)
Teach Grant Initial and Subsequent Counseling - Not applicable to Claremont McKenna College
Preferred Lender Annual Report on Arrangements - Not applicable to Claremont McKenna College
Preferred Lender Code of Conduct - Not applicable to Claremont McKenna College
Preferred Lender Arrangements - Not applicable to Claremont McKenna College
Preferred Lender Lists - Not applicable to Claremont McKenna College
Higher Education Opportunity Act (HEOA) Disclosures Organized by Office
HEOA Organized by Office:
Athletics
Career Services
Civil Rights
Dean of Students
Dean of the Faculty
Office of Financial Aid
Financial Aid Assistance
Federal Financial Aid
Private Educational Loans
- Preferred Lender Annual Report on Arrangements - Not applicable to Claremont McKenna College
- Preferred Lender Code of Conduct - Not applicable to Claremont McKenna College
- Preferred Lender Arrangements - Not applicable to Claremont McKenna College
- Preferred Lender Lists - Not applicable to Claremont McKenna College
- Private Education Loans
Human Resources
Information Technology Services
- Copyright Infringement Policies and Sanctions (Including Computer Use and File Sharing)
Office of Institutional Research
Public Affairs
Office of the Registrar
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